Note: All changes and additions made for the EU right of withdrawal have been highlighted
Returns
30-Day Exchange/Refund Policy
We really appreciate your business and want you to have a great shopping experience with us. That’s why we are excited to offer a generous, no questions asked, 30-day return policy as long as the below conditions are met.
OSC items that are special ordered have a few unique adjustments to this policy. If an item has special additions or exclusions to this policy they will be clearly outlined on the items description page.
We will happily exchange or refund your order if:
- Your item is unused and in the same condition that you received it
- Is in its original packaging with all tags, instructions and other documentation included
- If it was our fault
We sometimes make mistakes. If you need to return an item because we made an error, contact us at sales@scouttech.com and we will work with you to make things right.
Order Cancellations
Orders can only be cancelled before the order has been fulfilled and shipped.
Once an order has entered the fulfilment process or has been shipped, it can no longer be cancelled and will need to follow our normal return process.
Special order items cannot be cancelled once they have been ordered from our supplier and the order status has been changed to "in progress."
Return process
- Return the item to us using a trackable shipping method
- Enclose the receipt or proof of purchase. (This can be your online order confirmation email or other sale documentation).
- Once your return is received and inspected, we will issue a refund
For online returns please allow 2-4 business days upon receipt of the package to process the return. There may also be a delay between us issuing the refund on our system and you seeing it on your credit card statement / payment method transaction list.
A few exclusions and clarifications for returns and refunds:
- There are certain situations where no, or only partial refunds will be granted:
- Any returned item that is not in its original condition
- Any item that Is damaged
- Any return that is missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery receipt
Order Cancellations:
If an order is cancelled before fulfilment, any applicable payment processing fees charged by payment providers may be deducted from the refund where applicable.
Shipment cancellations: If we're able to void and reclaim a shipment that's already been collected by a shipping partner, they may charge a return/collection fee that will be deducted depending on the carrier.
Any situation where we've made an error that requires a return or cancellation is exempted from the exclusions in this policy.
We regret that we are unable to accept returns for the following items:
- Items that are special/custom ordered (excepting special arrangements due to some substitutions)
- Perishable goods such as food, fuel and magazines
- Underwear, Intimate or personal care items
- Hazardous materials, flammable liquids or gases
- Gift cards
Clearance Items
- Discounts 30% or greater are final sale, with no returns or exchanges. Some items such as open box, used, etc may also be identified on the product or listing as not eligible to be returned.
Special Orders:
Special order items are not returnable unless special arrangements are made prior to order being placed or special terms are stated on an item page.
Special order cancellations cannot be accepted once the item has been ordered and the status has been changed to "in progress."
Gift Returns:
If you are the recipient of a gift, we can exchange the item for you (ie. size, colour, similar value, etc) or issue a gift card or store credit for the value of the item. A gift receipt or proof of purchase is required
For a refund of the purchase price, proof of purchase is required and we can only return funds back to the card originally used for the purchase. Clearance or final sale items can not be returned per our policy.
Shipping
To return your product, you should mail your product to:
ScoutTech Outfitters
239 Lakeshore Road East
Mississauga ON
L5G 1G8
Canada
Customers are responsible for paying return shipping costs unless the return is due to an error on our part.
Buyer is responsible for paying shipping costs to return the item to us and original shipping costs (where applicable) are non-refundable.
Communicate. Communicate. Communicate.
Returns work best for everyone if we communicate clearly. Please email us at sales@scouttech.com as soon as you realize there is an issue, and we will guide you through the fastest way to make things right!
