USA Tariff & Customs Policy

At Scouttech Outfitters, we know that most outdoor enthusiasts aren't customs experts (and neither should you have to be!). We've done our best to keep our US shipping and tariff policies simple, transparent, and fair.

We cover applicable tariffs on most products we sell, with a few exceptions for certain Canadian-made products. Below, you'll find everything you need to know about tariffs, shipping, returns, and exchanges when ordering from the United States.

Please note: International trade policies and tariff rates can change quickly, sometimes with little or no warning. If tariff rates increase dramatically overnight, we reserve the right to temporarily cancel or hold an order until the situation is clarified and appropriate adjustments can be made.

1. US Orders & Tariff Charges

Do you cover tariffs on orders shipped to the USA?

Yes! We cover applicable tariffs on most of the products we sell.

The main exception is certain Made in Canada products, including Outdoor Survival Canada (OSC) jackets, which are subject to a special tariff arrangement outlined below.

What tariffs should I expect on Canadian-made brands and Outdoor Survival Canada jackets?

We're currently offering a limited-time tariff special for US customers purchasing eligible Canadian-made products.

Your tariff charge is just 10% of the eligible product value at checkout.

We'll cover:

• Any applicable tariffs above the 10% customer contribution.

• Customs brokerage fees.

Current tariffs on some OSC parkas can reach as high as 50%, making this a substantial saving for our US customers.

Important: This special offer is only available when selecting USPS shipping.

What if my cart contains products from Canada and other countries?

You won't be charged the 10% tariff on your entire order.

The special 10% charge only applies to eligible OSC and certain Made in Canada products. Other products in your cart are handled under our regular tariff coverage policy.

Any applicable charges will be clearly displayed at checkout, along with a notice identifying the products affected.

2. Returns & Refunds

Are tariffs refundable if I return an item?

Unfortunately, tariffs paid on personal purchases are currently non-refundable.

If Scouttech has prepaid tariffs on your order, those amounts will be deducted from your refund.

For reference, the tariffs we prepay on most products typically range from 10–20%, depending on the item.

What are my options for returning an item from the USA?

You have two options for returning an order to our Canadian store.

Option A: Return Through Our US Freight Forwarding Partner

The easier and more affordable option, but slower.

Send your return using the carrier of your choice to our freight forwarding partner in New York. We recommend including tracking and insurance for your shipment.

Once received by our forwarding partner, your package will be cleared through customs and transported to our Canadian retail store.

Return processing details:

• A $10 customs clearance and forwarding fee applies per package.

• This fee will be deducted from your refund.

• Your return is not considered received until it arrives at our retail store in Canada.

• Once received at our store, returns are generally processed within 2–3 business days.

Please allow up to two weeks for the forwarding process. Packages must be received, processed, and cleared through customs by our freight forwarding partner before being transferred to the Canadian distribution centre for pickup.

Option B: Ship Directly to Our Canadian Store

The faster option, but potentially more expensive and complicated.

You can send your return directly to our retail store in Canada using the carrier of your choice.

We can provide a copy of your original sales invoice to include with your customs paperwork. However, we're unable to provide advice on preparing the required customs documentation for international returns.

Advantages:

• Your return should reach us much faster, unless held for customs inspection.

• We can process your refund or send an exchange sooner.

Disadvantages:

• International return shipments may incur brokerage fees, customs charges, or other carrier fees.

• Additional charges resulting from paperwork errors or customs processing are the customer's responsibility.

• Any applicable fees may need to be paid by the customer or deducted from the refund.

Our recommendation: Choose Option A.

Given the current trade environment, we strongly recommend using our US freight forwarding partner. It's generally the simpler and more affordable option, and the additional waiting time is worthwhile for most customers.

3. Exchanges & Size Changes

Can I exchange my jacket for a different size?

Absolutely! We want you to end up with the right fit.

However, because the original tariff payment is non-refundable, a new 10% tariff contribution will apply when we send out your replacement jacket.

To help offset these additional costs, Scouttech will:

• Cover the shipping cost of your replacement parka.

• Cover any difference in applicable tariff rates above your original 10% contribution.

This allows us to help with the cost of getting the correct size while keeping the tariff arrangement in place.

A note about sizing:

If you're unsure about which size to order, we highly recommend contacting us before purchasing. We can review additional measurements and help determine which size is likely to fit best.

While we can't guarantee a perfect fit every time, we've had an excellent track record of helping customers select the right OSC jacket size on their first try.

4. US-Canada Trade Agreement

What happened to the Free Trade Agreement?

Tariff free trade between Canada and the USA was cancelled in late summer 2026, which is why we've had to introduce our first tariff charges on certain Canadian-made products.

Previously, these arrangements allowed us to cover those charges for our customers.

If the agreement is reinstated or trade conditions improve, we hope to once again cover these additional charges for everyone.

We'll continue to monitor the situation and adjust our policies as circumstances change.

Questions About Your Order?

We understand that international shipping and customs can be confusing, especially with constantly changing trade regulations.

If you have questions about tariffs, shipping, returns, or sizing, please don't hesitate to contact us before placing your order.

Scouttech Outfitters

Website: https://www.scouttech.com

Email: sales@scouttech.com

Phone: (905) 990-9262

We're always happy to help!